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Accident Management Services
We’ve continually improved our processes to deliver what our customers want: the highest-quality fleet services. Handling more than 100,000 claims a year means our managed network of collision repair shops makes CEI customers a high priority.
Our dedicated and highly trained service representatives are always there to handle your claims whenever you or your drivers need us — professionally, skillfully and with a friendly touch. |
| ClaimsLink comes with a powerful claims management tool that will help you achieve greater control of fleet accident costs and substantially reduce administrative time and expense. |
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Accident Reporting
With a satisfaction rate of 97.5% and multilingual capabilities, CEI provides the industry’s most outstanding service available. Our call center is staffed 24/7/365 and answers calls, on average, in less than 20 seconds.
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Claims Management
We manage all the data and provide you with easy access to everything you need - including images - 24/7 via Claimslink, one of the most powerful claims management tools available. Dashboards provide a snap-shot view of more than 40 key metrics presented in a straighforward visual format.
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Managed Network
Our network includes nearly 4,000 auto and truck body shops and more than 10,000 glass repair locations. We’re in all 50 states, every province in Canada, Puerto Rico, the Dominican Republic and even Guam.
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| more on accident reporting |
more on claims management |
more on our managed network |
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Additional Accident Management Services
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Rental Services
We can fulfill all rental needs, from sedans and light trucks to heavy-duty and box trucks, panel vans, and tractor trailers, including tandem-axle sleepers and refrigerator units. We even audit every rental bill against our claim data and handle any necessary adjustments. |
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